Reference

How We Handle Your Information

We collect what we need to run your Jedbus account, verify deposits from bKash, Nagad and Rocket, and keep your wallet secure. Your data stays between you and us, processed under the terms below, for regions where our service is available.

Account registration dataPayment transaction recordsDevice and session logsSupport conversation historyGame activity tracking

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DATA REQUESTS

How to Reach Us About Your Privacy

If you want to see your data, correct something we have on file, or delete your account entirely, reach out through any of these channels. Our team handles privacy requests within five business days and walks you through what we can provide or change based on your account status.

Live Chat Open the chat widget at the bottom right of any Jedbus page. Tell the agent you have a privacy request and they will escalate it to the data team. Fastest way to get a human response during business hours.

Email Support Send your request to our support address with your registered mobile number and a description of what you need. We reply within one business day and follow up with the requested information or action confirmation.

Account Settings Log in, go to account settings, and look for the privacy section. You can download a copy of your data directly or submit a deletion request. The system generates your report within hours and emails you a secure link.

What This Policy Covers

Jedbus Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to your use of Jedbus across web and mobile, covering account creation, deposits, withdrawals, game sessions and support exchanges. We collect personal identifiers like your mobile number and email, transaction details from bKash, Nagad and Rocket transfers, device information including IP address

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and browser fingerprint, and gameplay records from slots, live tables and sportsbook activity. We use this data to verify your identity, process payments, prevent fraud, personalise your lobby experience and respond to support requests. We retain account records for the period required by regional compliance frameworks
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and operational needs, then delete or anonymise them. Access to this service depends on your local law and eligible regions. We do not sell your personal data to third parties. Payment processors see only the transaction details needed to complete your deposit or withdrawal. Game studios
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receive anonymised session data for their own compliance reporting. We apply encryption for data in transit and at rest, log access to sensitive records, and limit internal permissions to teams who need them for account operations. You can request a copy of your data, ask us
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to correct inaccuracies, or delete your account by contacting support through the channels listed below. Response time for data requests is typically five business days. If you believe we have not handled your information properly, you may contact our data officer or file a complaint with
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the relevant authority in your jurisdiction. This policy may be updated to reflect new features, regulatory changes or operational improvements. We will notify you of material changes by email or account message. Continued use of Jedbus after updates means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY PRACTICES

How We Protect Your Data

We encrypt your login credentials, payment details and personal information both when it moves between your device and our servers and when we store it. Only authorised staff can access account records, and every access is logged. We review our security practices regularly and update them as new threats appear or better tools become available.

Encryption Standards

All connections to Jedbus run over SSL, so your password, mobile number, bKash PIN and game session stay private in transit. Stored records are encrypted at the database level.

Cookie Usage

We use session cookies to keep you logged in, remember your language preference, and track which games you open. We also use analytics cookies to see how visitors move through the lobby and where they drop off.

Data Retention

We keep your account records for as long as you remain active and for a compliance window after closure. Transaction logs for bKash, Nagad and Rocket transfers are archived for the period required by financial regulations.

Third-Party Sharing

Payment processors receive only the transaction amount, currency, and account identifier needed to complete your deposit or withdrawal. Game studios get anonymised play data for compliance and fairness audits.

Common Questions About Your Data

We ask for your mobile number, email address, date of birth, and full name to verify your identity and set up your wallet. When you deposit via bKash, Nagad or Rocket, we log the transaction ID, amount and timestamp for reconciliation and fraud prevention.

Yes. Log in, go to account settings, and request a data export. We generate a file with your registration details, transaction history, game activity and support messages. The file arrives by email within a few hours, and the download link expires after seven days.

Contact support through live chat or email and ask for account deletion. We close your account immediately, freeze your wallet, and schedule your data for deletion after the compliance retention period. You cannot reopen a deleted account, so withdraw any remaining balance first.

Game studios receive anonymised session data for their own compliance reporting. We do not send them your name, email, or mobile number. Advertisers do not receive your personal data at all. Payment processors see only the transaction details needed to clear your deposit or withdrawal.

If ownership changes, your data transfers to the new entity under the same privacy commitments. We notify you by email at least thirty days before the transfer. If you prefer not to continue under new ownership, you can delete your account before the transition completes.

We process data requests according to the rules in your jurisdiction. Some regions grant you the right to access, correct, or delete your data on demand. Others require us to retain records for a fixed period. When you submit a request, we explain what we can do based on where you are.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoRoulette Spinnacle

How We Handle Your Information

How to Reach Us About Your Privacy

How We Protect Your Data

Common Questions About Your Data

01 What personal information does Jedbus collect when I open an account?

02 Can I see all the data Jedbus has stored about me?

03 How do I delete my account and remove my data from Jedbus?

04 Does Jedbus share my information with game studios or advertisers?

05 What happens to my data if Jedbus changes ownership or merges with another platform?

06 How does Jedbus handle privacy requests from users in different regions?

Privacy Policy

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